We strive to make delicious products and happy customers. If something isn’t right, please read our policy below.
Perishable Nature of Products
• Due to the perishable nature of chocolate, we do not accept returns or exchanges unless the product arrives damaged or defective.
Damaged or Wrong Items
• If you receive a damaged, spoiled, or incorrect product, please contact us within 48 hours of delivery at Cocobyteschocolategh@gmail.com
•Include your order number, photos of the product, and a brief description.
Refund Process
• Upon verification, we may offer a replacement, store credit, or refund.
• Refunds (if applicable) will be processed to the original payment method within .
7–14 business days.
Non-Refundable Items
• Gift cards, promotional items, and sale items are non-refundable.
